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Ansvar appoints Hetty Johnston AM to lead Safeguarding Risk Management Strategy

July 13th, 2021 Posted by Blog No Comment yet


Ansvar appoints Hetty Johnston AM to lead Safeguarding Risk Management Strategy


Hetty Johnston AM

A highly regarded expert and advocate for child protection and safeguarding, Hetty Johnston founded the Braveheart’s Foundation, Australia’s leading child protection organisation, and has been instrumental in inspiring positive change on key issues including education, health, and child safety.

Hetty’s role at Ansvar will involve working with our Risk Team to support employees, brokers and clients in understanding the complexity of Physical and Sexual Abuse (PSA) risks, and safeguarding against abuse, particularly in organisations that care for those most vulnerable in our community.

“I’m really excited to be working with the Ansvar team, and am confident we can achieve a lot together. Ansvar is committed to making a difference, and combined with my passion and experience, we can help organisations create a safer environment for those who are vulnerable within our community.” – Hetty Johnston



As we know, safeguarding doesn’t just happen within organisations — it requires focus on critical risk factors, increased awareness of the right strategies to adopt, solid governance, and risk management. We take a closer look at Safeguarding to prevent PSA in Ansvar Risk Alert #9, and our most recent PSA Insurance Coverage Underwriting Update available to download below.

Anthony Black, Ansvar National Care Practice Leader, comments;

“It’s not just the right thing to do — it’s a prerequisite for any organisation providing care for others. We at Ansvar know that safeguarding requires critical consideration. This is why we’ve developed specific risk management solutions backed by of one of Australia’s most renowned experts, Hetty Johnston.’’


Safeguarding Advice: Resources & Toolkits

To provide further support, we are developing safeguarding advice, resources and tools, which will be supported by webinars and other educational forums, led by Hetty and the wider Risk Team. We will keep you updated as this work rolls out.


Have a question or two?

Please reach out to your local Ansvar Representative for more information.

We look forward to making a difference in our community, together.

For more information on Ansvar’s Enterprise Risk Management services, click here.

Aged Care webinar – A path out of the Pandemic

June 5th, 2020 Posted by Blog No Comment yet

Aged Care Webinar – A Path out of the Pandemic: Understanding the key governance, legal and risk implications for aged care providers.

This webinar will discuss key governance, legal and risk implications that aged care providers should focus on and integrate into their strategy as we move out of the initial COVID-19 response and into the next phase.

Our presenters will explore key risks for this new phase and provide a practical recovery management framework that providers can consider to assist position their organisation.

This session will also help providers anticipate some key areas of focus for the ACQSC and provide insights into how to prepare for this.

Joining us will be Anthony Black, Senior Risk Consultant from Ansvar Risk Management Services, and Russell Kennedy aged care principals Anita Courtney and Solomon MillerVictor Harcourt will facilitate the session and we will also have a team answering your questions during the webinar.

Our panellists will cover:

  • Key legal and governance risks in the next phase of COVID-19
  • Practical steps for recovery – a framework to support good governance and compliance through a risk-based approach to Strategy, Operations, Workforce

Opportunity to submit your questions – Q&A

You have the opportunity to submit questions before the webinar. Please submit any questions to


Webinar Details

We are utilising Zoom to run this webinar. Zoom is free to download and can be viewed from your PC/mobile device.

The live webinar is free to attend and attendees will be sent a link to log into the live webinar room 15 minutes before the scheduled start time.

DATE: Friday 12 June 2020

TIME: 2:30 pm – 3:30 pm AEST

COST: This webinar is free to attend but bookings are essential as places are limited.

To register for this online webinar click the button below:

Dignity of risk forums - nationwide dates

“Powerful” Dignity of Risk forums announced nationwide

July 15th, 2019 Posted by Blog No Comment yet

Following on from recent success in Sydney, Ansvar is delighted to announce nationwide Dignity of Risk forums that will take place in Brisbane, Melbourne, Adelaide and Perth throughout July and August. (more…)

Anthony Black

“It’s time to think differently”: Ansvar’s Anthony Black on long-term strategic planning for your organisation

June 20th, 2019 Posted by Blog No Comment yet

Article by Lauren Broomham, Editor, The Source. Featured in The Daily Commission eNewsletter 15 June 2019
Anthony Black

We had plenty of interest in Ansvar Risk Consultant Anthony Black’s tips (30 May 2019 76th edition) on what boards can do to prepare for the new Aged Care Quality Standards starting 1 July 2019 – so a follow-up on some of the issues raised in his points. (more…)

Aged Care

“Traditional risk management does not cut it”: Ansvar Risk Consultant urges boards to be proactive – and prepare for future challenges

June 6th, 2019 Posted by Blog No Comment yet

Article by Lauren Broomham, Editor, The Source. Featured in The Daily Commission eNewsletter 30 May 2019, Edition 76.


Ansvar’s Anthony Black’s tips on what boards can do to prepare for the new Aged Care Quality Standards starting 1 July 2019 – just over a month away.

Anthony says boards need to play both a short game and a long game.

In the short-term, the Risk Consultant says boards need to have clear understanding of the immediate organisational risk associated with compliance against the standards.

This means making risk-based decisions now that will help to get their organisation ready – and having strategies in place to bridge gaps where compliance is most at risk.

“Boards cannot be over everything, however they should be scrutinising key areas of weakness and ensuring appropriate governance and resources are assigned to address them,” he said.

“My question to Directors would be ‘do you know the top 3-5 causative factors that could lead to your organisation being non-compliant and what is being done about them?’”

Developing a long-term risk strategy

In the long-term, Anthony says organisations must be revisiting their strategic plans – and providers shouldn’t be blind to the new risks coming.

“Boards should be considering three major influences within their strategic plan, which will be key to success over the next five years: Consumer led services / Governance capabilities – particularly governing for vulnerable people / Clinical governance.”

“The long game shouldn’t just be about compliance, it must be about responding to and proactively guiding your organisation to provide best outcomes for customers/residents,” he adds. “Having a stronger focus on these three areas is crucial to this.”

Key to both will be your Risk Management Frameworks, Anthony emphasises.

“Traditional risk management does not cut it. Boards should be actively reviewing their framework and ensuring it will support the organisation through a strategically important time ahead.”

Board members need “right experience” under new Standards

Interestingly, Anthony also notes that embedded in the new Standards under Standard 8 is the requirement that organisations must show ‘Evidence that members of the governing body have the right experience to govern an organisation providing care and service to vulnerable consumers’ – an issue we have previously raised as part of our series on achieving ‘transformational change’ for the sector.

Anthony agrees this is a very reasonable requirement – and one that the community expects.

“Experience with care and social services, clinical care and consumer engagement are skill sets that will add great value to the board. Boards should evaluate their current skill sets, have learning and capability plans in place and be recruiting to bridge their specific skill gaps,” he said.

“Given the rural and remote nature of some providers, this will be challenging and more creative options (such as Board advisors, teleconnection systems to link to expertise from a distance) will require consideration and planning.”


All important points for directors to consider moving forward.

Christian Muddle, Ansvar National Technical Claims Manager

Aged Care Providers fronting Royal Commission – See Ansvar first!

May 30th, 2019 Posted by Blog No Comment yet

Ansvar National Technical Claims Manager, Christian Muddle, has a simple message for Aged Care providers that are due to give evidence at the Aged Care Royal Commission: (more…)

Dignity of Risk Sydney forum

“Some awful things will happen”: Sydney Dignity of Risk forum warns boards to step up now

May 28th, 2019 Posted by Blog No Comment yet

Article by Lauren Broomham, Editor, The Source. Featured in The Daily Commission eNewsletter 28 May 2019, Edition 632
Dignity of Risk Sydney forum

Board members, executives and Directors of Care have been urged to be proactive about embedding a culture around dignity of risk at a forum by Ansvar Insurance which I attended last week in Barangaroo. (more…)

Prof. Joe Ibrahim

Ansvar announce new Dignity of Risk forum for Aged Care providers

May 15th, 2019 Posted by Blog No Comment yet

As part of Ansvar’s commitment to providing leadership in the Aged Care sector, we are delighted to announce our Dignity of Risk forums, with the first forum launching in Sydney on Thursday the 23rd May. We are planning on rolling the forum out to each major city over the coming weeks with dates and venues yet to be decided.

The forum will be led by Anthony Black, Ansvar’s Senior Risk Consultant who has extensive experience in clinical governance and will be supported by our guest speaker Professor Joe Ibrahim, a Professor at Monash University and a practicing senior specialist in geriatric medicine with over 30 years of experience. Lyle Steffensen, Marsh Care Solutions National Practice Leader, will also be a key speaker discussing the concept of Dignity of Risk, its value to residents and embedding it in organisations culture.

Boards and Executive play important roles in leading Dignity of Risk, ensuring it is embedded in culture and it results in outcomes that lead to a fulfilling life for residents and we highly encourage Aged care Boards and Executives to attend. Watch our video to hear our forum key speakers discuss Dignity of Risk and give you a sense of the expert content that will be shared at our forum.

Aged Care organisations are expected to meet obligations to take a balanced approach to manage risk and respect consumer (resident) rights. If a consumer makes a choice that is possibly harmful to them then the organisation is expected to help the consumer understand the risk and how it could be managed. It is a concept enshrined in the Aged Care Act (1997) and in Aged Care Standards.

Dignity of Risk describes the right of all individuals to choose to take risks when engaging in life experiences. It is a concept that recognises that living a fulfilling existence comes with inherent risk, and that the practice of overly restricting an individual’s choices in order to eliminate risk may actually be detrimental to their wellbeing (Kurrle, 2014).

This forum explores Dignity of Risk; its purpose and value, organisational obligations to embed it in culture and care and the roles Boards and Executive teams should play in supporting and monitoring it. Attendees will also have a unique opportunity to view the award-winning Dignity of Risk animated movie, which Prof. Joe Ibrahim is the author and producer.

Forum Overview

Title: Balancing Dignity of Risk and Duty of Care
Expert Aged Care Speakers:
– Anthony Black, Senior Risk Consultant, Ansvar
– Prof. Joe Ibrahim Head, Health Law and Ageing Research Unit at the Dept of Forensic Medicine, Monash University
– Lyle Steffensen, National Practice Leader, Marsh Care Solutions
Who should attend: Brokers and Aged Care Directors and Executives
Date: Thursday 23rd May
Time: 5pm Registration for a 5:30pm Start – 7:30pm. Refreshments will be available after the forum.
Venue: Marsh Pty, One International Towers, Sydney, 100 Barangaroo Avenue, Barangaroo, NSW 2000.

Register: Click HERE to register
Download: Forum information page available here


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Royal Commission into Aged Care

Major shake-up in serious incident response for Aged Care sector

April 12th, 2019 Posted by Blog No Comment yet


Aged Care serious incident reporting to change: Roles and implications for Insurance and Risk


A Federal Government commissioned report by KPMG has recommended wide-ranging changes to improve serious incident responses in the aged care sector.

The KPMG report recommends broader definitions of reportable conduct by staff to residents including physical, sexual or financial abuse, and seriously inappropriate, improper, inhumane or cruel treatment and neglect.